Our Customer Service Team is available Monday to Friday from 8:30AM ET to 4:30PM ET. We can be reached by email (support@roundeyesupply.com), Live Chat, or by phone (855-845-2935) to answer any questions you may have.

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. In addition, orders can also be paid for with PayPal, ShopPay, GooglePay, MetaPay, Apple Pay, and Venmo from the Checkout Page. Additionally, customers can select to us Shop installments to pay in easy, no-interest, installment payments.

We do not have a printed or digital catalog. Our website contains real-time information on all of our products, and our marketing team works diligently to keep the entire inventory up-to-date online. Our website serves as our catalog. If you have any questions about products offered on our site, please feel free to contact our Customer Service Team for help! 

 At this time, we do not offer excel spreadsheets or product information listings for our catalog items. 

Wondering if Round Eye Supply can provide you with an invoice of your order? Yes, we can!  Send us an email to support@roundeyesupply.com to request one.  These are only available by request.

At Round Eye Supply it is our goal to provide you with the freshest, most current manufactured run of dry good foods as possible. Because we do purchase our items direct and in bulk from various food manufacturers and food wholesale providers, the items are generally intended to move into the restaurant, grocery, or convenience store sector of the foodservice industry. On thousands of items featured on our site we do include the shelf life of the food product in the description for many of the items; however, we cannot guarantee the manufactured date or expiration date of the item you will receive to be the full length of that shelf life. By allowing every day at home consumers to purchase in bulk from our website we are attempting to provide a solution for the at home baker, small business entrepreneur whose team enjoys their snacks during brainstorming sessions, or the food connoisseur who is particular about their brand of food. So, at this time we cannot guarantee any particular expiration date or the exact length of shelf life you will receive when purchasing a food product. If you have further concerns or need detailed information regarding an item, please contact our customer service department via phone at (855) 845-2935 or email to support@roundeyesupply.com.

Currently, we do not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order.

Yes, we do! Round Eye Supply is a online distributor open to the public. Regardless of whether you are an individual or business, all are welcome to order on our site.

We receive many requests for donations to benefit organizations throughout the country. While they are all important causes and we appreciate the request to support, we are limited in the amount of giving we are able to provide at this time. Regretfully, we are also unable to grant requests from our clients as well.

Absolutely! You can contact our customer Service Team at 855-845-2935 to place a phone order.

Our team aims to have your order processed and ready to ship within 3-5 business days after order placement. Orders are processed according to supplier availability and are shipped out as quickly as possible. Should there be a delay in processing, one of our Customer Care Specialists will contact you via phone or email. For this reason, please ensure to provide a valid email and day-time phone number. Please remember there is still transit time after the 4-day processing period for your product to arrive. Our goal is for your product to arrive within 7-10 business days after order placement.

At this time, we do not guarantee orders to arrive in a specific time frame or by a specific date. We cannot accept requests for express shipping. This includes, overnight, 2-day, and 3-day requests. 

For all orders that are time sensitive, please call us at 855-845-2935 to confirm availability before placing your order. 

Our primary communication is email. All order updates will be sent to the email address that was used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order with us.

Once your order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel your order, please contact us as soon as possible. 

Once your order is placed, we cannot guarantee that your order can be modified or cancelled. If you wish to modify or cancel your order with us, please contact us as soon as possible. 

To ensure our customer’s safety online, all orders go through security checks before we start processing them. If additional information is needed to help ensure the order’s validity, we will reach out to you via the phone number listed on your order. For this reason, please provide a valid daytime phone number. 

With our brand new Quoting tool! When you have found the product you are looking for, click the "Add To Quote" button on the product page. This will add the item to your quote. After you are done, you can click the green Quote Button on the right side of the page to access your quote at anytime and fill out the remaining details to submit.

Your items will ship via ground service on FedEx, UPS, or Common Carrier.

All shipping costs are calculated at Checkout. Please proceed to checkout and fill in your details to view various shipping methods and cost.

We do not ship to PO boxes. All carriers require a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. For this reason, please be sure to provide a valid street address.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help you keep track of your order. 

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you will be responsible for bringing it inside.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The “FedEx Ground w/liftgate” option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has already been placed and shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via phone or email regarding the appropriate fees and charge the card on file, if necessary, in order to avoid additional fees with the carrier. Please be sure to provide a valid daytime phone number and email in case you need to be contacted.

Shipping costs are calculated on a per-item basis. For this reason, adding items without free shipping to your cart will add a shipping charge to your order. 

Unfortunately, at this time we do not offer international shipping, which includes no shipments to Canada, Hawaii or Alaska. We currently ship to the 48 Contiguous United States.

Yes, we ship to commercial limited access addresses. Additional fees may apply if you are shipping to a limited access location, such as a university, military base, or country club. Please reach out to a customer service representative if you have any questions. 

Due to the high volume of orders, we process daily, we are unable to use our client's shipping account numbers. 

Please send us a message through our Contact Us Page and include your order number, tracking number, along with what item you were expecting to receive in the Message section. 

Call FedEx Customer Service and let them know what the issue is and have them create a case number. This will start a process to research the issue. You may also utilize FedEx online Claims and follow the prompts given to you. 

You can also check around your building, home, or surrounding area to see if it might have been dropped off somewhere other than your front door. 

Please send us a message through our Contact Us Page and include your order number, tracking number, along with what item you were expecting to receive and pictures of the incorrect item.

All customers receive three notifications from Round Eye Supply once an order has shipped: Shipment Confirmation, Out For Delivery Confirmation, and Delivered Confirmation. If you are not seeing these notifications in your inbox, please check your spam folder. Once a package is delivered by the Common Carrier to your specified address, Round Eye Supply is not responsible for any stolen property after delivery. It is the customers responsibility to ensure they are able to properly receive the package when it is delivered. Any problems arising after delivery must be handled with the carrier that delivered it. See Help Docs below

FEDEX - File a Claim

UPS - File a Claim

Returns are not accepted on every item. Please navigate to our Refunds & Returns page to review our policy in its entirety to ensure your order qualifies for a refund. If your order qualifies or you are still unsure, please fill out the form at the bottom of the page and we will be in contact with you shortly.

While we’re unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need. Please follow the guidelines listed on our Returns section on our Policy Page. Please note that we are unable to accept returns or exchanges on any food items.

It can take up to 72 business hours for a credit card refund to clear back into your account. If you paid with PayPal, the refund should clear back into your account immediately. 

You can either give us a call and we can set it up for you, or you can go to our homepage. Hover over my account button and click "Sign in/Create Account". Follow the prompts to create a new account. 

If you are logged in, click on "My Account". On the left-hand side, under the green account settings menu, click "Change Password". This will allow you to reset your password. 

* If you are not logged in, click the "forgot Your Password? Click Here." link to the right of the "Remember Me" check box.

In order to change your user information, you must first be logged into your registered account with us. Once you are logged in, click on “My Account”. You can add, edit or view your shipping and billing addresses by clicking the respective links. You can also check current order status, print receipts, view previous orders, or review items purchased. 

After finding the items you're interested in on our site, add the item to your shopping cart by adding the quantity of cases you desire and hit the "Add to Cart" button.

To enter your cart page, click the "shopping cart" button that is located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to the shopping cart. 

The Card ID is a unique number assigned to your cart that allows the system to identify it and lets users access previously created shopping carts. Once you are logged in, click on "My Account". On the left-hand side, under the green shipping menu, click "Shopping Carts". This will give you a list of all your shopping carts and their ID's. If you are unsure what is in each cart, you can click on the ID to see what is in that cart. 

Click on the shopping cart ID. This will take you to the shopping cart. Click on the red "Save Cart" button. This will allow you to give the shopping cart a name. Click on the "Save" button. 

Every tax-exemption document must be reviewed by our team to ensure that all required information is provided. For this reason, your account will not be immediately tax-exempt, and it will take 1-2 business days for you to receive a response regarding the tax exemption status of your account. You will be notified by e-mail if your documents have been accepted or if we need additional information. Please be sure to provide us with a valid email address to reach you. 

If the tax exemption form that you submit is incomplete, we cannot accept it and will ask that you fill out the form in its entirety and resubmit it. The tax team is not permitted to edit or alter tax forms in any way.